Browser-native, not browser-limited
An extension that works beyond the browser. Installs in minutes, ready to rock in hours — no agents on endpoints, no new infrastructure to buy.
Shine a light on Agentic ITSM
Automate incident and problem management.
No fuss. No lock-in.
Live in hours.
Escalation does not move cost. It adds it.
21%
of L2 tickets should never have left L1.
€51.03 per user / year
Source: MetricNet
Cumulative cost per ticket
L1 service desk
L2 desktop support
L3 apps / NOC
The cost of the status quo
€490 per user / year
Cost per ticket: bottom-up reconstruction on Italian labour cost (Glassdoor, Indeed, Experteer; INPS, INAIL, TFR), cross-checked against MetricNet, ROI of Service and Support. Mis-escalation 21%, cumulative cost scale and ticket volumes: MetricNet / HDI. Baseline cross-check: Gartner, IT Key Metrics Data 2025.
Why Helios
Specialized, your way
Helios learns your taxonomy, processes, workflows and integrates seamlessly and intuitively. No need for training, process re-design or specific technologies.
Measured signals, not guesswork
Hardware, web app, network and browser performance: Helios sees them all, so a ticket arrives already carrying the evidence needed to close it.
Built in EU, compliant by design
Every decision is logged and every action is approvable. Built in EU with GDPR, and AI Act in mind and in the code.
As simple as a quick chat
Helios opens as a side panel beside the app you are in. Just describe the problem in your own words: no fields, no severity dropdown, no screenshot request.
Helios does all the rest. Checks for what is missing, runs the diagnostic, then opens the ticket with the evidence attached.
And will let you know when things move on.
Chrome
Edge
Firefox
Safari
Infinite sources
Hardware, app, network, performance, MDM, XDR, browser, etc.
One panel
Describe, diagnose and resolve without leaving the tab
app.internal.example/orders
We want to hear from you
Let's have a talk while the full site is on its way.