Shine a light on Agentic ITSM

Automate incident and problem management.
No fuss. No lock-in.
Live in hours.

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Escalation does not move cost. It adds it.

21%

of L2 tickets should never have left L1.

€51.03 per user / year

Source: MetricNet

Cumulative cost per ticket

€15
€60

4×

€130

8.6×

L1 service desk

L2 desktop support

L3 apps / NOC

The cost of the status quo

€490 per user / year

Cost per ticket: bottom-up reconstruction on Italian labour cost (Glassdoor, Indeed, Experteer; INPS, INAIL, TFR), cross-checked against MetricNet, ROI of Service and Support. Mis-escalation 21%, cumulative cost scale and ticket volumes: MetricNet / HDI. Baseline cross-check: Gartner, IT Key Metrics Data 2025.

Why Helios

Browser-native, not browser-limited

An extension that works beyond the browser. Installs in minutes, ready to rock in hours — no agents on endpoints, no new infrastructure to buy.

Specialized, your way

Helios learns your taxonomy, processes, workflows and integrates seamlessly and intuitively. No need for training, process re-design or specific technologies.

Measured signals, not guesswork

Hardware, web app, network and browser performance: Helios sees them all, so a ticket arrives already carrying the evidence needed to close it.

Built in EU, compliant by design

Every decision is logged and every action is approvable. Built in EU with GDPR, and AI Act in mind and in the code.

Who it's for

Organizations with 500 to 10,000 employees and contractors, where most people are not IT specialists.

Managed Service Providers

As simple as a quick chat

Helios opens as a side panel beside the app you are in. Just describe the problem in your own words: no fields, no severity dropdown, no screenshot request.

Helios does all the rest. Checks for what is missing, runs the diagnostic, then opens the ticket with the evidence attached.
And will let you know when things move on.

Works in

  • Chrome
  • Edge
  • Firefox
  • Safari

Integrations available today

ITSM

Jira Service Management
ServiceNow

EDR

CrowdStrike
Microsoft Defender

MDM

Microsoft Intune
Fleet

Identity

Google Workspace / Cloud Identity
Microsoft Entra ID
  1. You describe the problem.
  2. Helios checks every layer behind the page.
  3. A clear answer. A ticket only with your OK.
  4. The ticket arrives classified, prioritized, routed, with the evidence.
  5. Resolved, notified, rated.
  1. 1

    You describe the problem.

    Orbit CRM · AccountsCouldn't load accounts · Error 500“Something is not working here”
  2. 2

    Helios checks every layer behind the page.

    GET /api/accounts — timeoutPOST /api/accounts/search — 500Network test — passedMDM — no anomaliesEDR — no errorsAPM — slow / critical errors
  3. 3

    A clear answer. A ticket only with your OK.

    The CRM backend is partly down.Open ticket / Not now
  4. 4

    The ticket arrives classified, prioritized, routed, with the evidence.

    Application › CRMPriority: HighCRM Application SupportEvidence from Helios attached
  5. 5

    Resolved, notified, rated.

    Restarted the failing API service.Status: ResolvedYour issue has been resolved.★★★★★
Design partnerships open

Get Helios

We are opening design partnerships ahead of general availability. Book a demo and see how Helios would work on your service desk.

Book a demo

Prefer email? hello@heliosdigital.ai

One subscription, per user, per year

SaaS
  • Unlimited enriched tickets Every ticket arrives with the diagnosis and the evidence attached.
  • Unlimited integrations No per-connector fees.
  • Unlimited devices Every device the user works on is covered.
  • Nothing else to install Just the browser extension.

The Team

We want to hear from you

I want to use Helios

hello@heliosdigital.ai

I want to invest in Helios

investors@heliosdigital.ai